Scooterwest.com TERMS AND CONDITIONS

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING SCOOTERWEST. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Hours: The mail order parts department is open Monday-Friday, 10:00 am-6:00 pm Pacific Time, closed on Saturday, Sunday, and all major holidays. If you want to come by our “brick and mortar” shop for a visit, Vespa Motorsport is open to the public Tuesday-Friday 10:00am-6:00pm, Saturday 10am-5pm and closed Sunday, Monday, and all major holidays.

Warranty: We strive to carry the highest quality products available, providing Original Manufacturer (OEM) products whenever available, however this site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Scooterwest disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Scooterwest does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Scooterwest does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability, or otherwise. Installation of any parts or accessories on any vehicle may void part or all the vehicle’s warranty.  All items sold by Scooterwest are sold “As Is”. Use at your own risk.

Product Disclaimer: The products available on this site include components which may cause undesired effects if fitted to your vehicle without necessary expertise, or fitted in contravention to the vehicle’s specifications, or modify the vehicle's specification outside of legal requirements. Please note that use of such products is at your sole risk, and that you assume full responsibility for all results of usage and complying with the vehicle legal requirements in your locality, state, or country. We highly recommend using a professionally qualified mechanic to install replacement parts and DO NOT modify your vehicle. Most items and some accessories do NOT come with installation instructions, we do NOT provide tech support for any of our products. Accessories are designed to be installed by a mechanic, please seek a professionally qualified mechanic for your install.

Typographical Errors: Scooterwest does NOT guarantee the correct FIT or PHOTOS listed for any items we sell. Scooter Fit or Photos may not be up to date, and there may be mistakes, wrong, or old information.  There are too many variations for every scooter model based on production year, country of origin, your own modifications, etc. The “Scooter Fit” or "Photos" listed on the website, or our recommendation based on information provided by you, is for reference only and is NOT infallible and should be confirmed by YOU for accuracy. WE MAKE NO GUARANTEE TO “SCOOTER FIT” OR "PHOTOS" FOR YOUR APPLICATION. It is the RESPONSIBILITY of the buyer to choose the correct item(s) for their application. We reserve the right to refuse or cancel any order for ANY REASON. If a product is mistakenly listed or the price is wrong, Scooterwest reserves the right to refuse or cancel any such orders even if the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall issue a refund to your credit card account in the amount of the order immediately. Images, information, Scooter Fit, and prices are subject to change without notice. Scooterwest does NOT guarantee the PHOTOS listed for any items we sell. PHOTOS on this site may not be up to date, and there may be mistakes, wrong, old information, style, color, parts variations, or missing or extra components in the PHOTOS or missing from the PHOTOS. We are having to source items from different vendors due to supply chain issues, most of the time these suppliers will have different looking items that do the same job. I.E. the image of the item will be different. 

Delivery: Orders are generally filled within 24 hours of receipt. Most orders received by 3PM PST are shipped on the same business day. Please keep in mind that an order placed after 3PM Friday, or on Saturday and Sunday will not ship until Monday. Scooterwest does not offer any delivery guarantee time frames. All parts are shipped from 3955 Pacific Hwy., San Diego, California, 92110, USA unless otherwise specified. A minimum shipping charge will be added to all orders. Most domestic and foreign orders will be charged actual shipping costs. Unless specified, all domestic orders will be shipped by USPS, UPS, or FedEx via regular ground service. We reserve the right to select the best possible means of delivery based on weight of parcel, delivery address, day of the week, overall delivery time, etc regardless of which shipping method you selected. UPS or FedEx Next Day, 2nd Day, and 3rd Day services are available at an extra charge but must be requested when your order is placed. Packages that are delayed will NOT receive a full or partial refund on shipping charges, shipping it paid to the respected carrier and is NOT guaranteed for any reason. There is NO insurance on any shipment unless otherwise discussed and added to your shipping charges. The shipping charges on our website site are WITHOUT INSURANCE. Returned to sender due to incomplete or incorrect address are subject to additional postage to re-send the package at the receiver’s expense.

For international orders: Scooterwest is not responsible for any extra charges, duties, or taxes your respective Country may charge YOU upon arrival. We only collect the cost of shipping. We do not mark items below actual price or as gifts on customs documents. If an international shipment is refused by the receiver the cost of the items will be refunded ONLY when the order is return to our shop (excluding any shipping fees AND a 10% restocking fee). International Shipments may take longer to arrive than expected. This is due to extended customs processing times in certain countries. Unfortunately, there is nothing we can do to expedite this process.

Out of Stock Items:
 “Out of Stock” items include any item(s) that are not in stock at the time an order is placed. These items can be sent automatically once back in stock, at the customer’s request. There will be additional shipping charges when the item(s) is shipped. We will charge for these items at the time of the order and ship when in stock. You may not be called before the item is automatically shipped to you. We’ll do our best to provide accurate expected dates for any Out-of-Stock products but long-term back orders, in excess of 6 months, are possible due to the nature of our suppliers and fulfillment of goods.

Combining Orders: We receive 2-3 calls a day with additions or subtractions to an existing order. We do our best to accommodate these requests, but we cannot be responsible for these order changes getting executed or extra shipping charges that may apply. We get orders pulled and packed very fast each day, so order corrections cannot be accepted after 2pm. Changes made to an order after 2pm will require a NEW order with corresponding shipping charges.

Special-Orders (SO): These are items we don’t usually carry and are being ordered JUST FOR YOU. We don’t want to carry these items and don’t want to get stuck with these items. Due to the inability of our suppliers to cancel or take back special orders, we CANNOT offer cancelation or refunds on ANY special-order items. When you place a special order from Scooterwest you own that item(s) and cannot cancel or return any of the SO items. Please note some special-ordered items are taking over 6 months to be delivered to our warehouse. We shall ship the special-order items within 24 hours of receiving them to you and email you tracking info. You maybe not be contacted before we ship the SO item(s).

Claims: Title to merchandise passes to the customer upon delivery to the common carrier. All merchandise is packed so that it will arrive in good condition. Delivery of the merchandise in good condition is the responsibility of the carrier. All claims for damaged or missing parts must be filed with the carrier immediately. YOU MUST KEEP THE ORIGINAL SHIPPING BOX AND SHIPPING LABEL TO MAKE A CLAIM. CLAIMS WITHOUT ORIGINAL PACKAGING WILL BE DENIED BY THE CARRIER. Shortages and discrepancies must be reported within two days of receipt of goods. An emailed copy of the checked off invoice included in your order may be required in the event of any shortages.

Returns: Scooterwest will only accept goods for credit with prior authorization. All requests for returns must be made within seven (7) days of receipt of the order. NO returns will be accepted after 30 days. Customer is responsible for all freight charges on returns. Returns must have tracking numbers for your protection. Any parts accepted for credit must be in new condition and in the original packaging, so they can be re-sold as new. All returns will be credited to your account for the amount paid, less a 10% restocking fee, or we can waive the restocking fee if you accept store credit. No portion of the shipping costs will be refunded. 

NONE OF THE FOLLOWING ITEMS ARE ELIGIBLE FOR RETURNS: USED ITEMS, CLOSEOUTS, ALL PERFORMANCE PARTS, ALL ELECTRICAL ITEMS, TOOLS, MANUALS, CARBURETORS, HELMETS, AND ALL SPECIAL ORDERS.  

Performance Items: Performance parts include, but are not limited to, any item made to increase the vehicle’s power or handling other than what is specified by the original manufacturer. Performance parts are designed for racing applications only and are not intended for use on public streets or highways. Performance parts create added stress and strain on the vehicle that stock parts do not and can cause early wear to the vehicle. Any damages direct, indirect, incidental, or consequential to persons or property due to their use are the responsibility of the purchaser. THESE ITEMS DO NOT COME WITH ANY WARRANTY. In addition, installation of performance parts on any vehicle may void part or all of the vehicle’s warranty. Use at your own risk. Performance items are not returnable.

Accessories: Accessories include, but are not limited to, any item you install other than what is specified by the original manufacture. Certain accessories sold by Scooterwest are NOT recommended for use on public streets or highways.

Copyright: The entire content included in this site, including but not limited to text, graphics, or code is copyrighted as a collective work under the United States and other copyright laws. All use, including but not limited to the reproduction, distribution, display, or transmission of the content of this site is strictly prohibited, unless authorized. Vespa is a registered trademark of Piaggio & C. SpA.

By purchasing items from Scooterwest you are agreeing to all the above terms and conditions.

Thank you for ordering from Scooterwest and happy scootering!  Vespa. Everywhere!