Scooterwest.com TERMS AND CONDITIONS
Hours: Monday-Friday, 10:00 am-6:00 pm (Pacific Time). We are closed on Saturday, Sunday, and all major holidays. If you want to come by our brick and mortar shop for a visit, Vespa Motorsport is open Tuesday-Saturday 10:00am-6:00pm, closed Sun & Mon.
Warranty: We strive to carry the highest quality products available, providing Original Manufacturer (OEM) products whenever available. However, none of the items sold by Scooterwest/Vespa Motorsport come with any warranty for quality or fitment. In the event of any damage, incidental, consequential, direct, or indirect to persons or property due to their use, it is the responsibility of the purchaser to contact the manufacturer for reimbursement of parts and/or labor. Installation of any parts or accessories on any vehicle may void part or all of the vehicle’s warranty. All items sold by Scooterwest are sold “As Is” use at your own risk.
Delivery: Orders are generally filled within 24 hours of receipt. Most orders received by 3PM PST are shipped on the same business day. Please keep in mind that an order placed after 3PM Friday, or on Saturday and Sunday will not ship until Monday. Scooterwest does not offer any delivery guarantee time frames. All parts are shipped from 3955 Pacific Hwy. San Diego, California, 92110, USA unless otherwise specified. A minimum shipping charge will be added to all orders. Most domestic and foreign orders will be charged actual shipping costs. Unless specified, all domestic orders will be shipped by USPS, UPS, or FedEx via regular ground service. We reserve the right to select the best possible means of delivery based on weight of parcel, delivery address, day of the week, overall delivery time, etc. UPS or FedEx Next Day, 2nd Day, and 3rd Day services are available at an extra charge, but must be requested when your order is placed.
Out of Stock Items: “Out of Stock” items include any item(s) that are not in stock at the time an order is placed. These items can be sent automatically once back in stock, at the customer’s request. There will be additional shipping charges when the item(s) is shipped. We will charge for these items at the time of the order and ship when in stock. You may not be called before the item is automatically shipped to you. We’ll do our best to provide accurate expected dates for any Out of Stock products but long-term back orders, in excess of 2 months, are possible due to the nature of our suppliers and fulfillment of goods.
Claims: Title to merchandise passes to the customer upon delivery to the common carrier. All merchandise is packed so that it will arrive in good condition. Delivery of the merchandise in good condition is the responsibility of the carrier. All claims for damaged or missing parts must be filed with the carrier immediately. YOU MUST KEEP THE ORIGINAL SHIPPING BOX AND SHIPPING LABEL TO MAKE A CLAIM. CLAIMS WITHOUT ORIGINAL PACKING WILL NOT BE APPROVED. Shortages and discrepancies must be reported within two days of receipt of goods. AN EMAILED COPY OF THE INVOICE MAY BE REQUIRED IN THE EVENT OF ANY SHORTAGES.
Returns: Scooterwest will only accept goods for credit with prior authorization. All requests for returns must be made within seven days of receipt of the order, NO returns will be accepted after 30 days. Customer is responsible for all freight charges on returns and tracked for your protection. Any parts accepted for credit must be in new condition and in the original packaging, so they can be resold as new. All returns will be credited to your account for the amount paid, less a 10% restocking fee, or we can waive the restocking fee if you accept store credit. NO portion of the shipping costs can be credited. USED ITEMS, CLOSEOUTS, SPECIAL ORDERS, ALL PERFORMANCE PARTS, ALL ELECTRICAL ITEMS, TOOLS, MANUALS, CARBURETORS, AND HELMETS ARE NOT RETURNABLE.
Performance Items: Performance parts include, but are not limited to any item made to increase the vehicle’s power or handling, other than what is specified by the original manufacturer. Performance parts are designed for racing applications only and are not intended for use on public streets or highways. Performance parts create added stress and strain to the vehicle that stock parts do not and can cause early wear to the vehicle. Any damages direct, indirect, incidental, or consequential to persons or property due to their use are the responsibility of the purchaser. THESE ITEMS DO NOT COME WITH ANY WARRANTY. In addition; installation of performance parts on any vehicle may void part or all of the vehicle’s warranty. Use at your own risk. Performance items are not returnable.
Accessories: Accessories include, but are not limited to any item you install other than what is specified by the original manufacture. Certain accessories sold by Scooterwest are NOT recommended for use on public streets or highways.
Closeout Items: Items marked as “CLEARANCE” or “CLOSEOUT” are items that are discontinued and will no longer be available once stocks on hand are sold out. Clearance and closeout items are not returnable.
Used Items: All items marked as “USED” are items that have been previously purchased and/or installed. SCOOTERWEST MAKES NO WARRANTY AS TO “USED PRODUCTS”, THESE ITEMS ARE SOLD “AS IS”. ”USED” items are not returnable.
Special Orders: Any item that is not regularly carried by Scooterwest but is requested by a customer is considered a “SPECIAL ORDER”. Special order items are not returnable.
Scooterwest reserves the right to limit the supply of any merchandise. Due to changing foreign exchange rates and inflationary forces, prices are subject to change without notice. We are happy to quote current prices at any time. We reserve the right to ship all orders at the price in effect on the shipment date.
SCOOTERWEST MAKES NO WARRANTY AS TO PRODUCTS IT DISTRIBUTES, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Warranties made by the manufacturer are not fulfilled by Scooterwest, the manufacturer has the sole responsibility for performing such warranties. The manufacturer shall be solely responsible for any damage to person or property arising from the design, manufacture, and testing of its products, and Scooterwest accepts no liability for such damages. Scooterwest shall not be liable for indirect or consequential damages or labor to repair or install any part or accessory.
By purchasing items from Scooterwest you are agreeing to all the above terms and conditions.
Thank you for ordering from Scooterwest and happy scootering! Vespa.Everywhere!