We are always ready to assist you to the best of our abilities, and we understand the importance of addressing your questions and concerns in the most efficient manner possible. Our store hours are 10AM-6PM (US Pacific time) Tuesday-Saturday (closed SUNDAY-MONDAY and most major holidays). It may take a few days to hear back from us, but please be patient. If you do not hear from us within 3 business days please calls us or try again.